How do I return an item?
1) You must notify DiscountCasinoGear.com preferably by email at firstname.lastname@example.org and all original sales receipts must accompany returns. If you do not have access to email, you may call the customer service line at 1-888-508-1148. We may ask that you take a picture of a returned/damaged item for insurance verification purposes.
2) We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition".
Further description of returns:
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 10% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if DiscountCasinoGear.com is not at fault.
Important Notice on Buying Poker Chips:
When buying poker chips, remember that there can be considerable quality differences in the poker chips you buy. Remember to buy the quality of poker chips equal to the quality of your play. If you deal a professional quality look and feel game, then be sure to buy higher quality poker chips.
Many of the lesser quality poker chips may have slight production inequities in their width and sizes. For most poker chip players, this will be unnoticeable. But if you plan on relying on your large stacks to be of equal height, be sure to only buy the higher quality poker chips.
We cannot issue a refund for discrepancies in chip production, such as poker chips having slight color differences or for stacks of chips having slight width variations. Many factors can affect lower quality chips such as time, humidity, and productions batches.
Free Shipping Promotions
We occasionally run free shipping promotions. Please remember that any product that is returned or refused not due to any defect is still subject to our actual shipping cost. You will be refunded per policy as above in regards to the product cost, but you will not be refunded the shipping cost we incurred to ship the item to you.
- Poker Chips
- Custom Poker Chips
- Shufflers & Playing Cards
- Wheels & Bingo
- Slot Machines